How to Improve the Global S&OP Process: Hollister’s Journey

The article discusses how Hollister, Incorporated improved its Global S&OP by developing a process for better cleaning and managing historical data, reviewing more frequently the forecasts of products that are high in value but have high variability, developing a system that provides advance warning about potential outliers and forecast challenges, and reviewing regularly event forecasts with Sales, Marketing, and Operations. MICHAEL KELLEHER | Mr. Kelleher is leading the effort to revitalize the demand planning process at Hollister, Incorporated—a global manufacturer of medical devices. Prior to Hollister, Incorporated, he held various positions of increasing responsibility and management roles with companies like Target, Best Buy, Lands End, and Spectrum Group. Over the past two decades, he managed demand planning in the service, retail, and manufacturing sectors spanning a wide array of products. His career started while attending the University of Wisconsin. There, he worked for a small business where he improved revenue by 400% and opened a second location. 4 Copyright © 2012 Journal of Business Forecasting | All Rights Reserved | Spring 2012 bias is out of tolerance, ...