Case Study: How A Global Manufacturer Quickly Regained Forecast Accuracy After COVID-19

As COVID-19 disrupted consumer behavior, many companies found their existing forecast assumptions were rendered invalid, posing serious challenges to their supply chains. In this article, I reveal how Hilti, a global manufacturer of professional tools and systems for the construction industry, mitigated the impact of COVID demand disruption. I share how the expertise of a global, centralized statistical forecasting team and the development of a collaborative process allowed us to return to high levels of forecast accuracy in 2021, giving us a clear sense of demand in the post-COVID environment.