Supply chains, comprising functions like supply planning, demand planning, logistics and manufacturing, must manage variables that directly or indirectly impact customer service, cost to serve, and cash. How well these variables are managed inform overall supply chain performance. In this article I reveal how the performance of each supporting function can be measured with KPIs and subsequently improved. I also stress the importance of re- siliency metrics in the post-COVID environment, and how connecting operational metrics to financial metrics crystalizes operational performance across a range of functions into a top down view of enterprise performance—imperative for both for operations leaders and senior leadership.

From Issue: Demand Shaping With Supply in Mind — The Planner’s Role in a Supply Constrained World
(Winter 2023-2024)

What Gets Measured Gets Managed— The Supply Chain Metrics You Need to Know