Implementing planning software is a wide-reaching project that touches many individuals and functions. It represents a transformation in the way the business works, and it is safe to say that not everybody will support such a change. In fact, one or more individuals may be strongly resistant to change, even if the benefits are self- evident. In this article I discuss why digital transformations fail, drawing on first-hand experience at multiple organiza- tions. I reveal how to overcome common barriers to change and the key elements of a successful digital transformation, including assigning a change champion, defining the future state and educating users.

From Issue: Third-Party Planning — A Revolution for the Field?
(Summer 2024)

Why Digital Transformations Fail & What to Do About It