Common S&OP Change Management Pitfalls To Avoid

Implementing S&OP is as much a change management process as it is a technical supply chain process, and yet many process owners fail to manage the critical nuances of change required for success. Often times, in excited exuberance, process owners publish positive metrics without understanding the negative impact it can have on the success and sustainability of the process. The poor handling of early metric improvements can stall or damage the S&OP implementation project. In this article, I focus on how to finesse the communication of these positive results, the appropriate metrics to use when gauging success, and key factors to be aware of throughout the process.