The success of an S&OP process depends heavily on the behavior of its participants. Unfortunately, the cross-functional teams required for S&OP often exhibit some form of dysfunctional behavior, resulting in poor performance and reduced faith in the process. However, by setting behavioral expectations and refining the process, the effect of these dysfunctional behaviors can be mitigated and reversed, enabling higher levels of performance.

From Issue: Why The S&OP Process Needs A Dedicated E-commerce Team
(Fall 2019)

Solving Dysfunction in Your S&OP Process